Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unused, with hardware, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@northwestfabworks.com or 250-248-6024 to confirm details for refunds, returns, and exchanges. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

There are many variables to be considered for a returned item:

  • The customer will pay a 10% Cancellation & Administration fee for any orders canceled (refund issued) before shipping but within the quoted time frame for shipping.

  • The customer will not pay a Cancellation & Administration fee for any orders canceled (credit issued) before shipping but outside the quoted time frame for shipping.

  • If a return is requested after the order has shipped, the customer must request an RMA (Return Merchandise Authorization) before shipping the product back to the seller. The item must be brand new and in sellable condition to be accepted as a return. The refund will not be issued until the returned item has been inspected by the Seller and may be subject to a 50% Cancellation & Administration fee.

  • The customer will cover the cost of shipping and any other shipping fees incurred (Brokerage Fees, etc.).

  • Returns will not be accepted on any custom-built orders. All custom-built orders will be considered Final Sale.

You can always contact us for any return questions at info@northwestfabworks.com or 250-248-6024.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.